I was hoping for some other insight before I proceed further. I understand the address issue, but also understand it will be a reg hack to prob fix it. So I am raching out to the forum to hopefully find my solution. I checked the Thermaltake support page, it's Sunday and the phone support is only available M thru F which dosn't help me, the Chat option says its coming in the future, ugggh, and the email support page is a bad link! So no support for me. I can't seem to find any help on this online other than other posts relating to the same issue. It said it was installed already and exited. Even though I already had one working, I downloaded and ran the update. I found one solution that required a small Windows update on Windows 8 to get this to work. The replacement came in, I plugged it in (keep in mind I have a working dock right now already attached to the system), Device Manager eventually show the device as "Unknown USB Device (Set Address Failed)".
Tried the second one and it worked great! Looked like a DOA of the first dock so I returnede it and ordered another. Could not get the first one I tried to recognize for anything. Running Windows 8.1, I purchased 2 BlackX 5g Duet docking stations.
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